Frequently Asked Questions

Questions about the hotel

Planning your stay at Sauerland Alpin Hotel or still exploring your options? Whatever your situation, we’re happy to help. Below you’ll find answers to common questions. 


Prefer to talk to someone directly?

Just call us at +49 2972 3030

or send an email to info@sauerlandalpinhotel.de

  • Is parking free?

    Yes, parking is free at our hotel.


  • Are pets allowed?

    Dogs are very welcome, with the exception of the restaurant and wellness area. We charge €15.00 per dog per night. Please let us know you're bringing your dog when you make your reservation.

  • Is the hotel wheelchair accessible?

    Key areas of the hotel are easily accessible. Please contact us if you have any specific requests.

  • When is the sauna open?

    Our sauna is open daily from 2:00 PM to 9:00 PM. Would you like to relax earlier? Just let reception know.

  • What are the swimming pool's opening hours?
    • Open daily from 7:30 AM to 9:00 PM. Only open from 11:00 AM on Thursdays.
    • Cleaning: daily from 9:00 AM to 10:00 AM
    • Water temperature: 26 – 28°C

  • Are bathrobes available?

    Absolutely. You can rent a bathrobe at reception for €7.50 per stay. We require a €25 deposit.

  • What are the restaurant's opening hours?
    • Breakfast: 8:00 AM – 10:00 AM
    • Afternoon snack: 12:00 PM – 2:00 PM
    • Dinner: 6:00 PM – 8:00 PM

  • What is included in the All-Inclusive Light Formula?

    Visit this page for all information about our all-inclusive light formula.  

  • When is the hotel bar open?

    Bar "Hexxenstube" is open daily from 2pm to midnight.

  • Can I go bowling at the hotel?

    Yes, you can bowl from 2:00 PM (€15 per hour). Reservations are easily made through our bar staff.


  • Is there a bicycle shed?

    Yes, we have a lockable bicycle shed. Please let us know if you'd like to use it.


  • Can I use a tennis court?

    Yes, our own tennis court is available to guests free of charge, subject to availability.


  • How long is the reception staffed?

    Daily from 8:00 AM to 8:00 PM. Outside these hours, you can contact us for urgent questions via the emergency number on your room key.


Questions about your reservation

  • What are the check-in and check-out times?

    You're welcome from 3:00 PM. On the day of departure, please check out by 10:30 AM. Late checkout is available upon request, subject to availability.

  • Until when can I cancel free of charge?

    You can cancel free of charge up to 14 days before arrival. After that, the following cancellation policy applies:

    • 14 to 8 days before arrival: 50% of the total price
    • 7 to 1 day before arrival: 90% of the total price
    • Cancellation on the day of arrival or no-show: 100% of the total price

  • What payment options are available?

    You can pay with us using:

    • Contant geld
    • Maestro
    • VisaCard
    • MasterCard
  • Do I have to pay tourist tax?

    Yes, there is a tourist tax of €5.00 per person per day (ages 14 and up). This includes the Schmallenberger SauerlandCard, which allows you to use public transport for free and benefit from various discounts.

Please feel free to contact us

Do you have any questions about your stay, would you like to discuss something, or would you prefer a free, no-obligation quote? Let us know using the form below. We're happy to help and will respond as quickly as possible.