Accessibility

Please note: This English translation is intended as a service to English-speaking visitors. For legal validity, only the German version of this document is valid.


Alpin Operations GmbH

At the Almert 11

57392 Schmallenberg, Germany


+49 (0)2972 3030

info@sauerlandalpinhotel.de

www.sauerlandalpinhotel.de


Introduction

Sauerland Alpin Hotel strives to make its website www.sauerlandalpinhotel.de accessible in accordance with the Barrier-Free Environment Act (BFSG). This accessibility statement applies to the website www.sauerlandalpinhotel.de.


Level of accessibility

The website www.sauerlandalpinhotel.de partially complies with the requirements of the BFSG, due to the restrictions and exceptions listed below.


Inaccessible content

The following parts of the website are not (yet) fully accessible:

  • PDF documents: Some PDF files are not accessible. We are working to fix these or provide alternative versions.
  • Videos without subtitles: Some videos on the website currently lack subtitles. We are working to improve this in the future.
  • Images without alt text: Not all images have alt text. We're gradually updating these.


Restrictions due to disproportionate burden

Some accessibility issues cannot be resolved in the short term due to cost or capacity requirements. These include:

  • Full control of the website via the keyboard
  • ALT texts for certain icons or pictograms
  • Outdated content published before current guidelines

For new content, we strive to develop it directly according to accessibility guidelines.


Report accessibility issues

Have you discovered an accessibility issue on www.sauerlandalpinhotel.de? Please let us know. We appreciate your feedback and will do our best to process reports as quickly as possible within our technical and financial means.


We would like to receive:

  • A brief description of the barrier
  • The page or function where the problem occurs (preferably with a link)


You can report via:

  • Email: barrieren@sauerlandalpinhotel.de
  • Telephone: +49 (0)2972 3030
  • Postal address: Keyword Report Barriers, Alpin Operations GmbH, An der Almert 11, 57392 Schmallenberg, Germany


Dispute resolution

If you don't receive a (satisfactory) response to your complaint, you can contact the independent dispute resolution body:


State Competence Center for Accessible IT (LBIT)

Landgraf-Philipp-Platz 1–7

35390 Giessen

+49 641 303-2902

LBIT@rpgi.hessen.de


Market view

The competent market surveillance authority is:


State Competence Center for Accessible IT (LBIT)

Landgraf-Philipp-Platz 1–7

35390 Giessen

49 641 303-2902

LBIT@rpgi.hessen.de


Version information

Date of preparation: June 11, 2024

Last updated: April 28, 2025


This accessibility statement is compiled with great care and updated regularly. Should you discover an error or omission, please let us know via one of the contact options listed above.

Please feel free to contact us

Do you have any questions about your stay, would you like to discuss something, or would you prefer a free, no-obligation quote? Let us know using the form below. We're happy to help and will respond as quickly as possible.